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AsheoCloud

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Refund Policy

Please read carefully before making any purchase.

Refunds Are Only Granted In Extreme Cases:

1. Technical Issues

Refunds for technical issues are only granted if the issue is on our end and remains unresolved within a reasonable period after you've reported it to our support team.

2. Accidental Purchases

Accidental purchases must be reported to us within 12 hours of the transaction. This applies only to orders made directly through our website.

3. General Refund Window

You may request a refund within 24 hours of your initial purchase. However, your request will only be considered if your case meets the specific criteria outlined in this policy.

Strictly No Refunds For:

  • Change of Mind: We do not offer refunds if you change your mind after purchase.
  • Services Already Used: If the service has been used, we cannot provide a refund.
  • Breaking our Terms of Service: Violations of our Terms of Service will make you ineligible for any refunds.

Non-Refundable Services

Please note that certain services are strictly non-refundable due to their nature. These include:

  • Domain Registrations
  • Dedicated Servers
  • Virtual Dedicated Servers (VDS)

PayPal Subscription Management

When you pay for our services using PayPal, a subscription is automatically created. Please note the following important rules regarding PayPal subscriptions:

  • If you cancel your subscription directly through PayPal without first requesting cancellation through our website, and your service period has not ended, your service will be immediately suspended.
  • The proper cancellation procedure requires you to first submit a cancellation request through our website. Only after this request is processed will we cancel the subscription from our PayPal account.
  • Failure to follow this procedure may result in service interruption and will not entitle you to any refund or compensation.

We reserve the right to deny refund requests that do not meet our policy criteria. By purchasing our services, you agree to these terms.