Refund Policy
Transparent terms for cancellations and financial claims.
1Refund Window
- Refund requests are only valid within the first 24 hours of service.
- Policy only applies to a client's very first-time purchase.
2NON-REFUNDABLE (STRICT)
No refund will be issued under the following conditions:
- If VPS / VDS / Dedicated-Server has been activated.
- If any abuse is detected or the service has been heavily used.
- Renewal payments and custom setup fees are strictly non-refundable.
Governed by: Same standard as AsheoCloud VPS rules.
3🔥 Manual Payment Rule
NO REFUND UNDER ANY CIRCUMSTANCE IF:
- The service was purchased manually via Discord or Direct Messages.
- Only a partial payment was initiated.
4Abuse = No Refund
If a service is suspended due to violations of our AUP (e.g., DDoS, Phishing, Nulled Plugins, Malware), the client is ineligible for a refund.
5Chargebacks
Zero Tolerance Policy
A dispute or chargeback will result in a permanent ban across all our systems and immediate termination of all active services without data recovery.
6SLA (IMPORTANT)
Credit System Disclosure:
In events where credit is due (e.g., SLA downtime breaches), we issue CREDITS ONLY. No cash or financial refunds will be provided.
Note: Same system implemented as AsheoCloud.